Warm Homes Healthy People
Warm Homes Healthy People is a free service which helps people who are homeless, vulnerable or poorly housed to keep warm, through information and advice, emergency practical support and small energy efficiency measures.
What is available
Through a number of voluntary and community organisations, eligible households are able to access:
- repairs to existing heating systems
- emergency heating
- bedding and food
- advice on energy bills, grants and discounts
- advice on heating
- debt and benefits advice
- home energy checks
- energy efficiency measures such as light bulbs, draught-proofing and lagging.
Inn Churches delivers the practical support element, providing bedding and food.
Who is eligible?
Eligible households must be able to fulfil at least one of the following criteria:
- a household member:
- aged over 65
- aged under 5
- with a long-term health condition
- with a mental health condition
- with dementia
- with a learning disability
- who is pregnant
- who is an asylum seeker or refugee
- who is receiving means-tested benefits
- experiencing or fleeing domestic abuse
- a household income below £16,190
- accommodation in disrepair or not adequately heated
Does it make a difference?
An independent evaluation of the programme found that despite very short timescales, the programme was extremely successful, providing real, immediate and direct help to nearly 50,000 of the most needy and vulnerable people. No duplication of activity was identified and the potential exists for a larger volume of activity.
The evaluation found unanimous agreement that there is a need for winter warmth activity in Bradford to continue.
How to access this support
Anybody can refer to the Warm Homes Healthy People service, either for themselves or on behalf of somebody they know. Please ensure you have permission from the individual you are referring if not yourself.
Different aspects of the provision are handled by different organisations within the Warm Homes Healthy People partnership, the relevant parts of your referral will be directed to the appropriate organisation for processing and they will be in touch with you directly to make arrangements.
Who to call
Make a referral
0808 1683547
Housing options service
The Housing Options Service offers a free and confidential service. The specially trained team can help with all sorts of housing support related problems. Together you can look at your situation and decide on the best way to help you tackle your problems.
Housing Options operates a telephone service for all customers, including those that have nowhere to stay at night.
They can help with:
- Homelessness prevention
- Benefit entitlement
- Alternative accommodation
- Working with your landlord and helping with issues
- Supported housing schemes
- Finding secure private rented accommodation
- Giving useful advice on debt, mortgage and rent arrears, disrepair, overcrowding, under-occupancy, domestic abuse
- Providing funding for bedding or goods from charities
If you are being evicted due to rent arrears they may be able to negotiate a repayment plan with your landlord or pay off some of your arrears.
Useful links
Housing Options
www.bradford.gov.uk/housing
01274 435999
hint
Free phones can be accessed from Britannia House Customer Service Centre and Keighley Town Hall, should you need them.
Housing Advice
If you are renting a property, your landlord must make sure that it is safe and in a good state of repair. This means carrying out repairs that they are responsible for, promptly. If a repair is urgent, for instance because something is dangerous, they must do something about it immediately.
It is against the law for your landlord to try to evict you because you have asked for repairs to be carried out; get advice if this is happening. There are also steps that a landlord needs to take if they want to end your tenancy for other reasons and they may be breaking the law if they do not follow these steps (illegal eviction) or try to force you to leave your home (harassment).
Who to call
Bradford Council’s Housing Standards
01274 434520
Shelter
0808 800 4444
Street Support Network
Bradford Council has commissioned a service to help people who are sleeping rough or at risk of sleeping rough in the district. Humankind run this service, which is called Bradford No Second Night Out.
No Second Night Out is open 365 days a year and offers a range of services to rough sleepers including outreach work, assessments and advice as well as co-ordinating the delivery of the Cold Weather provision for rough sleepers.
Help someone sleeping rough
If you are worried about someone you’ve seen sleeping rough in Bradford, you can alert No Second Night Out.
Useful links
No Second Night Out
bradford@humankindcharity.org.uk
01274 309165
StreetLink
StreetLink App
Severe Weather Accommodation
Severe weather emergency provision must be provided when the weather is forecast to be below 0 degrees for 3 consecutive days. At this point, emergency shelter is provided by the Council, this means extra provision is made for rough sleepers regardless of their status.
Cold Weather partners provide emergency beds for clients in communal rooms, so nobody has to sleep on the streets on the coldest winter nights. Referrals to the service can be made in person at Discovery House, 133 Barkerend Road, BD3 9AU, over the phone on 01274 309165, or through Bradford Council’s Housing Options Service and other advisory housing and support services in the district.
Updated 24/07/2026